A perfect shine every time or we'll re-clean your windows for free

Terms & Conditions

Frequency

We offer a 4 or 8 weekly cleaning schedule for our residential customers. One-off cleans (such as Builders Cleans) are available, with pricing upon request.

Our Prices

The price we quote to you is for the cleaning of your windows and the washing of your frames and sills at the frequency requested. Should you decide to adjust your cleaning frequency from 4 to 8 weekly or vice versa, the price will be adjusted accordingly.

Payments

For our window cleaning service, GoCardless Direct Debit is our preferred method, as this keeps our costs and administration time down to a minimum – allowing us to keep our prices as low as possible for our customers. We can still accept cash payments on the day if you are at home, and we do also accept BACs payments (bank transfers) as an alternative. BACs payments should be made within 3 working days. Unfortunately, we are unable to accept payment by cheque.

Access

We will send a text message the evening before your clean is due to remind you that we will be coming, so that you know when access to the rear of your property will be required. If we are unable to access the rear of your property safely, we reserve the right to charge the full amount unless a front-only clean has been pre-arranged.

Short notice cancellations

We make space and allow time to provide a reliable service to our customers and as such, we do not overbook. If you decide to cancel your clean with less than 48 hours notice and we are unable to replace your clean with another property, we reserve the right to charge the full amount. Should you turn us away or cancel the night before on more than one occasion, we may also cancel our ongoing service to you.

Complaints

We aim to provide the best service possible but if for any reason you are not satisfied with your clean, please call us within 48 hours and we will pop back and re-clean your windows for free.

Cancelling your regular service

If you would like to cancel your window cleaning service, you can do so by calling us on 07434 595 011 or 01785 596 096 between 8.30am and 5.30pm.

We do not offer a one-off window cleaning service without prior arrangement and as such, we reserve the right to charge a fee of £30 to customers cancelling after the first clean.

Our method

We use a waterfed pole system with 100% pure de-ionised water, which we produce at our base. We transport this water safely in a tank inside our van and, once we arrive at your property, this water is pumped through a hose and a telescopic pole. A brush at the end of the pole is used to scrub the dirt from your windows. The window is given a final rinse and is left to dry naturally. Once all the water has evaporated, the window will be left clean.

We can use this method to clean up to 30ft, however we cannot remove uPVC staining, paint, plaster, concrete or anything stuck onto the window, the frame or sill.

We can only clean windows where there is a clear line of sight, some recesses or angles cannot be cleaned.

 

100% Shine Guarantee

Our Perfect Shine Guarantee

We guarantee that you'll be delighted with your window clean - and if you're not 100% happy, just let us know within 48 hours and we'll pop back and re-clean them for free. Guaranteed.